AERIA
TERMS OF SERVICE
Effective Date: July 10, 2026
These Terms of Service ("Terms") form a binding agreement between you ("User," "Customer," "you," or "your") and Aeria ("Aeria," "we," "our," or "us") governing access to our website, digital products, software, licenses, customer portal, Discord server, support services, and related services (collectively, the "Services"). By accessing or using any Service, creating an account, joining our community, or making a purchase, you agree to these Terms, our Privacy Policy, and our Refund & Replacement Policy. If you do not agree, do not use the Services.
DEFINITIONS
"Website" means Aeria-operated domains, storefronts, customer dashboards, payment portals, download pages, APIs, and related online services.
"Software" means any executable, launcher, loader, injector, plugin, updater, authentication client, script, library, or other digital application distributed or licensed through Aeria, whether created by Aeria or an independent developer.
"Product" means any software license, activation key, downloadable file, subscription, lifetime license, digital service, or other electronic product sold or distributed through Aeria.
"License" means the limited, revocable permission granted to use a Product under these Terms and any Product-specific terms.
"Account" includes any customer profile, authentication record, hardware identifier (HWID), Discord association, dashboard, or similar access record used with the Services.
ACCEPTANCE AND ELIGIBILITY
You must have legal capacity to enter a binding agreement. If you are below the legal age required in your jurisdiction, you may use the Services only with the knowledge and consent of a parent or legal guardian.
You represent that:
• Information you provide is accurate and current.
• You are authorized to use each submitted payment method.
• You are not impersonating another person or entity.
• You will follow applicable laws, regulations, and third-party agreements.
• You understand that Products are digital unless expressly stated otherwise.
Aeria may refuse service, cancel or review orders, suspend accounts, or restrict access when reasonably necessary to prevent fraud, protect customers or infrastructure, enforce these Terms, or comply with law.
CUSTOMER ACCOUNTS
Some Products require an account, email address, Discord account, HWID, customer dashboard, authentication profile, or similar identifier. You are responsible for protecting your credentials and devices and for activity through your account unless caused directly by a security incident attributable to Aeria.
You may not:
• Share an account or License unless expressly authorized.
• Sell, transfer, lease, sublicense, rent, or distribute an account or License.
• Access another customer's account without authorization.
• Bypass authentication or licensing systems.
• Use stolen, fraudulent, or unauthorized credentials.
• Allow another person to use a Product through your account without authorization.
Report suspected unauthorized access through official support channels as soon as reasonably possible.
DIGITAL PRODUCTS AND DELIVERY
Products are delivered electronically; no physical goods are shipped unless a Product page expressly says otherwise. Delivery may occur through a customer dashboard, secure download link, authentication system, license key, Discord ticket, email, or another electronic method chosen by Aeria.
Delivery times are estimates and may be affected by payment verification, fraud screening, maintenance, software updates, server availability, order volume, or third-party outages. A Product is considered delivered when its License, download, authentication entitlement, or other electronic access is made available to the purchasing customer. Customers must maintain access to the email address, Discord account, or other identifier associated with the purchase. Contact Aeria before opening a payment dispute for a delivery issue.
SOFTWARE LICENSE
Subject to continued compliance with these Terms, Aeria grants the purchasing customer a limited, personal, revocable, non-exclusive, and non-transferable License to use the purchased Product. This License permits use only and does not transfer ownership of the Product or any related intellectual property.
The scope, duration, and functionality of a License are determined by the applicable Product and, where relevant, its independent developer. Subscription Licenses remain active only for the purchased period. A lifetime License lasts for the supported lifetime of the Product and does not guarantee perpetual development, compatibility, updates, or availability.
Aeria may modify authentication methods, licensing systems, supported hardware or operating systems, minimum requirements, or Product functionality when reasonably necessary for security, maintenance, legal compliance, compatibility, or technical improvements.
LICENSE RESTRICTIONS
Unless expressly authorized in writing or required by applicable law, you may not:
• Copy, reproduce, mirror, archive, or redistribute a Product or Service.
• Reverse engineer, decompile, disassemble, decrypt, modify, patch, translate, or create derivative works from a Product.
• Remove, bypass, disable, or interfere with authentication, License verification, encryption, DRM, watermarks, notices, or security controls.
• Publish or distribute keys, credentials, download links, customer accounts, or confidential Product information.
• Use bots, scripts, crawlers, or automated tools to interfere with or abuse the Services.
• Access or attempt to access servers, databases, APIs, customer portals, authentication systems, or administrative systems without authorization.
• Misrepresent a Product as your own work or claim ownership of Aeria's or a licensor's intellectual property.
• Use a Product unlawfully or in violation of these Terms.
A violation may result in suspension or termination of the affected Account, License, Product, or Service.
INTELLECTUAL PROPERTY
Aeria and its licensors retain all rights in their respective Software, Products, source code, binaries, launchers, authentication systems, update utilities, website content, documents, guides, branding, graphics, logos, Product names, trademarks, portals, databases, APIs, and infrastructure. A purchase grants only the limited License described in these Terms.
Third-party trademarks and product names belong to their respective owners and may be used only for identification, compatibility, or description. Nothing in these Terms grants ownership or an implied License beyond rights expressly stated.
THIRD-PARTY PRODUCTS AND DEVELOPERS
Many Products are developed, owned, maintained, or supported by independent third parties. Unless expressly stated otherwise, Aeria acts as a reseller, distributor, or authorized seller and is not the developer, publisher, owner, sponsor, or official affiliate of third-party games, platforms, operating systems, anti-cheat providers, or software companies.
Independent developers control Product features, pricing supplied to resellers, compatibility, updates, maintenance, licensing decisions, release schedules, and long-term support. Information Aeria publishes is based on information reasonably believed accurate when posted but may change without notice.
You are responsible for reviewing and following any third-party Terms of Service, EULAs, community rules, and acceptable-use policies. Aeria does not control third-party enforcement, security systems, platform decisions, or technical changes.
COMPATIBILITY AND PRODUCT CHANGES
Game, operating-system, launcher, anti-cheat, server-side, or other third-party updates may temporarily or permanently affect Product functionality. Aeria may distribute updates supplied by the applicable developer but cannot guarantee when an update, patch, feature, or compatibility fix will be released.
Product availability, features, authentication methods, supported systems, and licensing options may change. Aeria may add or remove Products, suspend sales or delivery, discontinue Products, change future pricing, revise descriptions or requirements, and replace or improve Services when reasonably necessary. Aeria does not guarantee indefinite availability, compatibility, development, or support.
CUSTOMER RESPONSIBILITY AND RISK
You voluntarily choose whether to purchase, install, activate, or use a Product. Third-party operators control their own rules, safeguards, and enforcement actions. Aeria is not responsible for actions independently taken by those operators under their policies. You are responsible for understanding the rules applicable to any game, platform, software, or service used with a Product.
PAYMENTS
Purchases are processed by authorized third-party payment providers. You must use a payment method you are legally authorized to use and provide accurate billing information. Prices may change for future purchases but not for completed and confirmed orders. You are responsible for applicable taxes, currency-conversion charges, bank charges, processor fees, or similar third-party costs unless law requires otherwise.
Aeria may refuse, delay, manually review, or cancel an order when it reasonably suspects fraud, inaccurate information, payment irregularities, abuse, or a violation of these Terms. Payment completion does not guarantee immediate delivery where verification or fraud-prevention review is required.
ORDER VERIFICATION AND FRAUD PREVENTION
Aeria may verify payments, identity where reasonably necessary, billing details, order history, and account activity, and may perform manual fraud screening. Failure to cooperate with a reasonable verification request may cause cancellation, delayed delivery, or temporary restriction.
Aeria may investigate, suspend, restrict, terminate, or refuse transactions, Accounts, or Licenses involving suspected:
• Unauthorized or stolen payments.
• Identity fraud or account compromise.
• License sharing, unauthorized resale, or redistribution.
• Circumvention of authentication systems.
• Abuse of promotions or support.
• Automated purchasing or scripting.
• Excessive authentication attempts.
• Attempts to disrupt or compromise the Services.
• Other activity reasonably believed fraudulent, abusive, unlawful, or harmful.
PAYMENT DISPUTES AND CHARGEBACKS
Contact Aeria before initiating a chargeback or payment dispute so the issue can be reviewed. During a dispute, Aeria may temporarily suspend the associated Product, License, or Account. Aeria will cooperate with payment processors regarding legitimate unauthorized-payment claims. Fraudulent, abusive, or materially improper disputes may result in revoked Licenses, suspended Accounts, denied future purchases, or other lawful restrictions. Nothing in this section limits non-waivable rights or payment-network protections.
REFUNDS AND REPLACEMENTS
Refunds, replacements, and store credit are governed by the Aeria Refund & Replacement Policy, incorporated into these Terms. Refund eligibility is not automatic and is evaluated under that policy and applicable law. Suspension or termination does not automatically create a refund right.
TECHNICAL SUPPORT
Aeria provides reseller-level support through official channels for eligible Products, including installation, activation, authentication, troubleshooting, compatibility guidance, and available Product updates. Aeria cannot guarantee developer-controlled bug fixes, feature changes, modifications, update timing, immediate responses, uninterrupted support, or resolution of every issue.
Support does not cover unrelated third-party software, unsupported hardware, operating-system corruption, malware, user modifications, internet problems, or issues outside the reasonable scope of the Product. Customers must communicate respectfully and cooperate with reasonable troubleshooting.
COMMUNITY STANDARDS
While using Aeria-operated Discord servers, support channels, portals, or community platforms, you may not:
• Harass, threaten, intimidate, abuse, discriminate against, or defame others.
• Spam, advertise without permission, or post repetitive or unsolicited content.
• Impersonate another person or misrepresent an affiliation.
• Distribute malware, phishing links, viruses, or harmful content.
• Disrupt discussions, support, or platform operations.
• Encourage or assist violations of these Terms or law.
• Publish confidential, proprietary, or non-public information without authorization.
Aeria may remove content, issue warnings, restrict support, suspend Accounts, or remove users when reasonably necessary to enforce these standards or protect the Services and community.
ACCEPTABLE USE
You may not use a Product or Service to:
• Violate applicable law.
• Interfere with Service availability, integrity, operation, or security.
• Gain unauthorized access to servers, systems, databases, APIs, portals, or administrative tools.
• Circumvent authentication, licensing, encryption, or security measures.
• Upload or distribute malicious software.
• Infringe intellectual-property or legal rights.
• Place an unreasonable burden on infrastructure or support resources.
• Perform unauthorized vulnerability testing or exploitation.
LICENSE SUSPENSION AND TERMINATION
Aeria may suspend, restrict, revoke, or terminate access when reasonably necessary to address a material violation, fraud, unauthorized payment activity, License sharing or resale, authentication tampering, false information, a security risk, unlawful conduct, or a lawful government request.
Where appropriate, Aeria may provide notice and an opportunity to resolve the issue. Immediate action may be taken for serious fraud, security threats, unlawful conduct, or urgent legal obligations. Provisions that by their nature should survive termination remain effective, including intellectual property, restrictions, payment obligations, liability limitations, indemnification, governing law, dispute resolution, and entire-agreement provisions.
ELECTRONIC COMMUNICATIONS
By interacting with Aeria electronically, you consent to receive purchase confirmations, License information, Product and policy updates, security notices, support responses, billing communications, and administrative notices electronically. Electronic communications satisfy writing requirements where legally permitted. You are responsible for maintaining accurate contact information.
PRIVACY
Aeria's collection, use, storage, disclosure, and protection of personal information are governed by the Aeria Privacy Policy, incorporated into these Terms. If these Terms conflict with that policy regarding personal-information processing, the Privacy Policy controls for that issue.
DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, Products and Services are provided "AS IS," "AS AVAILABLE," and "WITH ALL FAULTS." Aeria disclaims express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, satisfactory quality, uninterrupted use, and warranties arising from dealing or trade usage.
Aeria does not warrant that Products will be error-free, continuously available, permanently compatible, secure, updated within a particular period, suitable for every purpose, free of defects, or commercially available indefinitely. Advice, demonstrations, support communications, or marketing do not create a warranty unless expressly stated in writing. Any legally non-excludable warranty remains applicable only to the required extent.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Aeria and its owners, administrators, moderators, employees, contractors, affiliates, licensors, suppliers, and service providers are not liable for indirect, incidental, consequential, exemplary, punitive, or special damages arising from use of or inability to use a Product or Service.
This includes, without limitation, lost profits, revenue, business opportunities, data, files, digital assets, virtual items, game progress, configurations, third-party account actions, compatibility issues, delayed updates, hardware or operating-system failures, internet or server outages, credential-related unauthorized access, and acts or omissions of third parties beyond Aeria's reasonable control.
Where liability cannot lawfully be excluded, Aeria's total aggregate liability for a claim relating to a specific Product or Service will not exceed the amount actually paid for that Product or Service, except where law prohibits that limitation.
INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Aeria and its owners, administrators, moderators, employees, contractors, affiliates, licensors, successors, and assigns from claims, liabilities, damages, losses, costs, and reasonable legal fees arising from your violation of these Terms, misuse of a Product or Service, violation of law, infringement of third-party rights, content you submit, or unauthorized activity caused by your failure to safeguard credentials.
FORCE MAJEURE
Aeria is not responsible for delay, interruption, or failure caused by events beyond reasonable control, including natural disasters, fire, flood, severe weather, war, terrorism, civil unrest, government action, legal changes, power or internet outages, cyberattacks, DDoS attacks, hosting or registrar failures, payment-processor outages, third-party platform changes, software updates, supply-chain disruption, or similar events. Obligations are suspended only for the period reasonably necessary to address the event.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules, while preserving any non-waivable consumer rights.
Before formal proceedings, you are encouraged to contact Aeria through official support channels so the concern can be reviewed in good faith. Nothing prevents either party from seeking lawful injunctive, equitable, or other relief where necessary to protect intellectual property, confidential information, security, or legal rights.
SEVERABILITY, NO WAIVER, AND ENTIRE AGREEMENT
If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective.
Aeria's failure to enforce a right is not a waiver. A waiver must be express and in writing and applies only to the stated matter.
These Terms, together with the Privacy Policy, Refund & Replacement Policy, and any expressly incorporated Product-specific terms, form the entire agreement concerning the Services and supersede prior related communications or understandings. No representative or community member may modify these Terms unless expressly authorized in writing by Aeria.
CHANGES TO THESE TERMS
Aeria may revise these Terms to reflect changes in Products, Services, operations, law, security, payment methods, or business practices. Updated Terms become effective when published unless a later date is stated. Continued use after the effective date constitutes acceptance where permitted by law.
CONTACT INFORMATION
Official Website
Support Email
Official Discord
Contact Aeria through official support channels regarding Terms, Accounts, Products, Licenses, billing, support, or disputes.