AERIA
PRIVACY POLICY
Effective Date: July 10, 2026
This Privacy Policy explains how Aeria ("Aeria," "we," "our," or "us") collects, uses, stores, shares, and protects information when you visit our website, purchase digital Products, contact support, join our Discord server, or use related Products or services (collectively, the "Services"). By using the Services, you acknowledge this Policy. It should be read with our Terms of Service and Refund & Replacement Policy.
SCOPE
This Policy applies to visitors, customers, account holders, community members, and others who use Aeria-operated Services, including:
• Our website and customer portals.
• Product purchases and digital delivery systems.
• Customer support and email communications.
• Our official Discord server.
• Other Services operated by Aeria.
It does not govern independent third-party websites, applications, platforms, payment providers, or services. Those parties apply their own privacy policies and terms.
INFORMATION WE COLLECT
Information You Provide
Depending on how you interact with Aeria, you may provide:
• Full name.
• Email address.
• Discord username and Discord User ID.
• Support-ticket information.
• Email or other communications.
• Any additional information you voluntarily submit.
You are responsible for keeping submitted information accurate and current.
Purchase Information
When you purchase a Product, Aeria may receive:
• Name and email address.
• Product purchased.
• Order and transaction identifiers.
• Transaction date and time.
• Payment status.
• Last four digits of a payment card, when provided by the processor.
• Cryptocurrency transaction identifiers or wallet addresses, where applicable.
• License information associated with the purchase.
Aeria does not store or access full card numbers, expiration dates, CVVs, bank-account numbers, private cryptocurrency keys, wallet recovery phrases, or comparable sensitive payment credentials.
Automatically Collected Information
For security, operations, fraud prevention, and troubleshooting, Aeria or its service providers may automatically collect:
• IP address.
• Browser, operating system, and device type.
• Date and time of access.
• Authentication and security logs.
• Diagnostic and performance information.
HOW WE USE INFORMATION
Aeria may use information to:
• Process purchases and deliver digital Products or Licenses.
• Create, authenticate, and maintain Accounts.
• Verify transactions and prevent fraud or abuse.
• Respond to support requests.
• Send purchase, billing, maintenance, security, policy, and service communications.
• Diagnose issues and improve reliability, stability, functionality, and security.
• Investigate unauthorized access or prohibited activity.
• Maintain records, resolve disputes, and enforce agreements.
• Comply with legal, accounting, tax, regulatory, or law-enforcement obligations.
Aeria does not sell personal information to third parties for their own advertising or marketing purposes.
COOKIES AND SIMILAR TECHNOLOGIES
Aeria may use cookies, session identifiers, and similar technologies that are reasonably necessary to:
• Maintain secure sessions.
• Authenticate customer logins.
• Remember preferences.
• Improve website functionality.
• Detect fraud and unauthorized access.
• Monitor performance and troubleshoot issues.
Most browsers allow users to manage or disable cookies. Disabling necessary cookies may limit parts of the Services.
HOW WE SHARE INFORMATION
Aeria may share only information reasonably necessary to operate the business, provide Services, protect legal rights, prevent fraud, or comply with law.
Payment Processors
Independent payment providers process transactions under their own policies and security practices. Depending on checkout options, providers may include Square, PayPal, Cash App, cryptocurrency networks, voucher or gift-card providers, and store-credit systems.
Service Providers
Aeria may share limited information with providers that assist with website hosting, infrastructure, Product delivery, authentication, support, security, analytics, communications, or fraud prevention. Providers receive only information reasonably necessary to perform their services.
Legal Requirements
Aeria may disclose information when reasonably believed necessary to:
• Comply with applicable law or valid legal process.
• Protect Aeria, customers, or the public.
• Investigate fraud, abuse, or security incidents.
• Enforce Terms, policies, or agreements.
• Establish, exercise, or defend legal claims.
Business Transfers
If Aeria is involved in a merger, acquisition, sale of assets, restructuring, or similar transaction, information may be transferred as part of that transaction subject to applicable law.
DATA RETENTION
Aeria retains personal information only as long as reasonably necessary to:
• Fulfill the purposes described in this Policy.
• Maintain Accounts, Licenses, and transaction records.
• Deliver Products and provide support.
• Prevent fraud, abuse, unauthorized access, and chargeback fraud.
• Resolve disputes and enforce agreements.
• Meet legal, tax, accounting, regulatory, and security obligations.
• Establish, exercise, or defend legal claims.
When information is no longer reasonably necessary, Aeria will delete, anonymize, or securely dispose of it where reasonably practicable, unless a longer period is required or permitted by law. Some information may remain temporarily in backups, security logs, fraud-prevention records, or transaction records.
DATA SECURITY
Aeria uses reasonable administrative, technical, and organizational safeguards, which may include restricted access, secure authentication, monitoring, fraud-prevention controls, and encrypted communications where appropriate. No electronic system can be guaranteed completely secure, so Aeria cannot guarantee absolute security.
Customers are responsible for protecting their email, Discord, device, Account, and authentication credentials. Suspected compromise should be reported through official support channels promptly.
PAYMENT PROCESSORS
Payment methods may include Square-supported cards, Apple Pay, Google Pay, PayPal, Cash App, Bitcoin, Litecoin, Ethereum, Solana, gift cards, Paysafecard or similar vouchers, and customer balance or store credit.
The applicable provider independently controls its privacy, security, and retention practices. Aeria may receive limited transaction details needed for fulfillment, recordkeeping, support, fraud prevention, disputes, and legal compliance. Customers should review the privacy policy of their chosen provider.
MARKETING COMMUNICATIONS
Aeria may send marketing communications only to individuals who have chosen to receive them. Marketing consent is not required to purchase or use Products. You may opt out through an unsubscribe mechanism, available preference settings, or by contacting Aeria.
Even after opting out, Aeria may send non-promotional communications such as purchase confirmations, License information, billing messages, security notices, support replies, Product maintenance notices, policy updates, and other administrative messages.
PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights to:
• Request access to certain personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion where applicable.
• Request restriction of or object to certain processing.
• Request a copy of certain information you provided.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with an applicable data-protection authority.
Aeria will evaluate verified requests under applicable law. Some information may be retained when reasonably necessary for legal compliance, transaction records, fraud prevention, dispute resolution, agreement enforcement, security, or legal claims.
DATA REQUESTS AND ACCOUNT DELETION
You may request access, correction, or deletion through official support channels. Before fulfilling a request, Aeria may verify identity using an email address, order details, transaction information, Account information, or other reasonable evidence.
Where permitted or required by law, Aeria may retain information after a deletion request to:
• Complete pending transactions.
• Maintain financial, accounting, tax, or transaction records.
• Prevent fraud, abuse, unauthorized access, or chargeback fraud.
• Enforce agreements.
• Resolve disputes and investigate security incidents.
• Comply with legal or regulatory obligations.
• Protect Aeria, customers, or others.
• Establish, exercise, or defend legal claims.
A deletion request does not guarantee immediate or complete removal where retention is lawful or technically necessary in backups, logs, or fraud-prevention systems.
CHILDREN'S PRIVACY
Aeria does not knowingly collect personal information from children under 13 or a higher minimum age required by applicable law. If Aeria learns that information was collected from a child in violation of law, it will take reasonable steps to delete it. A parent or guardian should contact Aeria if they believe a child submitted information.
INTERNATIONAL USERS
Aeria operates primarily from the United States. Information from users outside the United States may be transferred to, processed in, or stored in the United States or other jurisdictions where service providers operate. Laws may differ from those in your country. Where required, Aeria will use appropriate legal safeguards.
THIRD-PARTY SERVICES
The Services may link to or rely on independent websites, payment providers, hosting providers, communication platforms, fraud-prevention services, cryptocurrency networks, or other third parties. Aeria does not control and is not responsible for their privacy, security, content, retention, or policies. Review third-party policies before using those services.
SECURITY INCIDENTS
If Aeria becomes aware of a security incident involving personal information under its control, it will investigate and take commercially reasonable steps to contain, assess, and respond. Where required by law, Aeria will notify affected individuals or authorities within applicable timeframes. This section is not an admission of fault or liability.
ACCURACY OF INFORMATION
Customers are responsible for providing accurate, complete, and current information. Aeria is not responsible for failed delivery, verification, communications, or support caused by inaccurate or outdated information supplied by a customer.
NO SALE OF PERSONAL INFORMATION
Aeria does not sell, rent, lease, or trade personal information for monetary compensation or third parties' independent advertising or marketing. Disclosures are limited to what is reasonably necessary to operate the Services, process transactions, deliver Products, support customers, maintain security, prevent fraud, comply with law, or protect legal rights.
CHANGES TO THIS POLICY
Aeria may update this Policy to reflect changes in Services, payment methods, operations, security practices, or law. Updates become effective when published unless a later date is stated. Where required, Aeria may provide additional notice by email, website notice, customer dashboard, Discord announcement, or another reasonable method.
CONTACT INFORMATION
Official Website
Support Email
Official Discord
Contact Aeria regarding privacy questions, access, correction, deletion, processing, or other privacy concerns. Aeria will make reasonable efforts to respond to verified requests within legally required timeframes.